Refund policy

Refund & Return Policy

Damaged or Defective Items For items damaged during transit or defective upon arrival, please contact us at support@cucir.com with clear photos within 48 hours of delivery. Once verified, we will send a free replacement immediately or issue a full refund without requiring you to return the damaged item.

30-Day Return Window We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for other reasons. To be eligible, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.

How to Start a Return To start a return, you must contact us at support@cucir.com. Please note that returns must be sent to the specific warehouse address provided by our support team. Items sent back to the address on the original shipping label without prior authorization will not be accepted.

Return Shipping Costs Unless the item is defective or damaged, customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days.