Shipping policy

SHIPPING POLICY
Thank you for choosing CUCIR. We are committed to delivering your precision sensors safely and efficiently to your doorstep, wherever you are in the world.

1. Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped, which will include a tracking number.

Note: For large volume orders or custom sensor configurations, processing times may vary. We will contact you directly in such cases.

2. Shipping Rates and Estimates
We offer reliable global shipping. Shipping charges for your order will be calculated and displayed at checkout.

Standard Shipping: Estimated delivery in 6-10 business days.

Free Shipping: We offer free standard shipping on orders over 39$

3. International Shipping
We ship to most countries worldwide. As a specialist based in the manufacturing hubs of China, we utilize premium logistics channels to ensure your precision instruments are handled with care.

Customs, Duties, and Taxes: CUCIR is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

4. How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.  

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@cucir.com with your name and order number, and we will look into it for you.  

5. Shipping to P.O. Boxes
Please note that many express carriers (like DHL or FedEx) cannot deliver to P.O. Boxes. We recommend providing a physical street address to ensure successful delivery.

6. Damage During Transit
CUCIR takes great pride in our professional packaging to protect sensitive electronics. If you receive your order damaged, please save all packaging materials and damaged goods, take photos, and contact our support team immediately at support@cucir.com.